Terms of Services for Affiliates
Terms of Services for Affiliates
a. Our Affiliate Programme (the “Programme”) is for people with values like ours. We value:
- supportive relationships
- fair financial dealing
- problem solving approach
b. We are not engaged in any kind of ‘get rich quick scheme’ and we work with affiliates who have a real and supportive connection with their clients or community.
2. WHO ARE WE?
Keyword Strategy Tool
Keyword Strategy Tool Ltd
Company Registration Number if applicable
Registered or Head Office, including country
34 Greensleeves Drive, Aylesbury, HP18 0GG
Registered Trade Marks
Email address for official notices
Affiliate Manager name and contact details
In the rest of these Terms, when we talk about “we” and “us”, we mean Irenicon Limited and “you” are our affiliate.
3. WORDS WITH SPECIFIC MEANINGS
a. In these Terms, there are words and phrases that have a specific contractual meaning. To make sure you know when we are using them, these words start with a capital letter (it’s not that we don’t know when capitals are normally used).
“Programme” our affiliate programme
“Agreement” the formal legal agreement between us about the Programme
“Account” your affiliate account under the Programme
“Affiliate Space” the space, as notified in your acceptance email, where you find your marketing material and communicate with the Affiliate Manager
“Affiliate Record” the space, as notified in your acceptance email, which you log into with your affiliate login, containing your Account details and reports
“Affiliate Manager” the person in our organisation tasked with supporting the Programme
“Terms” these Programme terms
“Commission Period” the period your cookies track your commission for from initial point of contact to sale. This may be set out in your sign up page, or your onboarding emails. If no period is set then the period shall be 60 days from when your referred customer first visits our site
4. HOW DO WE COMMUNICATE?
a. If you need support with your Programme, please post your queries in the relevant section of the Affiliate Space. You are invited to be a member as part of the affiliate acceptance process.
b. Please do not tag us individually on Facebook or elsewhere with customer or product queries (pre-sales) or share named emails for us unless we have told you it is fine to do so. Tag the brand Facebook page or use the contact options on our website.
c. We are unable to manage or cope with business queries through personal tags to us and our personal social media accounts since they cannot be effectively monitored or delegated and still keep the personal information they contain secure.
d. If you have a problem with your Affiliate log ins, commission calculations, payments, or marketing material please log this in the Affiliate space. Not everyone has the identical commission percentage, so if you feel your percentage is incorrectly set up in your Account please take this up privately with the Affiliate Manager named above.
e. You may not use our personal names, brand names or trade marks on social media except as set out in these Terms to promote our products/services.
f. We do not resolve our problems in public. You may not criticise the workings of the Programme or our products in public – even if you feel this is justified. If you have a complaint, let us know privately using the notification email specified above.
g. All formal legal notices given by you to us must be given to the notification email specified earlier. We may give notice to you at the e-mail address on your affiliate record. Notices (with proof of sending) will be deemed received and properly served 24 hours after an e-mail is sent.
5. INFORMATION USE AND SECURITY
a. To make your Account work, we need:
- your full legal name
- a valid email address
- VAT number (if applicable)
- valid PayPal account details for you.
b. You can register your Account under your own name or under your business name. You cannot subcontract or assign your Account to anyone else.
d. You must create a secure password for your Account and store it safely. If you have more than one email address, make sure you keep a record of which email address you used to create your Account. You can reset your password at the login screen if you use the same email account.
e. Make sure your Affiliate Record contains the correct email for your PayPal account, or your money may be misdirected. We will not be liable to retrieve it or replace it if you direct it to the wrong place.
f. You can log into your Affiliate Record at any time to check or change details.
g. You should log in and check the percentage commission allocated to you. Your commission is calculated (except for specific promotions) on the basis of this percentage and it is not possible to recalculate commission once it is allocated.
h. If you give access to your Account to any person, you are responsible for what they do. Make sure they know what they can and cannot do.
i. You may not resell our products (by downloading them and selling them on), ‘white label’ them (putting on your own logo and selling them), or use extracts (however limited) unless you have our permission in writing before you do so.
a. Information you get from us through being an affiliate must only be used for promoting our products and services using authorised promotional material.
b. Information about the Programme, our marketing plans, forthcoming campaigns, new products, prices and other information about us and our business that we have not published generally must be treated as confidential information by you
c. All other information you get from being our affiliate must be treated as confidential
d. Any information about individual customer purchases made available to you as part of your Affiliate Record is not to be removed or used for any other purposes than calculating your commission.
7. REFERRAL LINKS AND DISCOUNT CODES
a. Once you are an affiliate, you will be able to log in and generate unique affiliate links to share. Each link will identify you as the source of the traffic to our website.
b. You will find information on how to generate links in the Affiliate Space. These links track your commission, so make sure they are correctly formatted.
d. Discount codes track back to your Account. Log in to your Account to see if any codes are associated with you. Discount codes will not always be valid on sale items. Only one discount code can be used in the same basket. Do not use other people’s codes, or they will get the commission, not you.
a. We will support you with material you can use to promote our products.
b. You may only use marketing and promotional material put in the Affiliate Space by us. If you need other material or modified wording, please ask us to generate material (or propose your own draft).
c. We are happy to be creative, but we need to make sure we can deliver what we promise in our marketing and keep control of our brand.
d. We may provide images in the Affiliate Space. Only change these images as described in the affiliate instructions issued with the image. Unless expressly stated, you may only vary the image by adding your logo, your affiliate link, and your discount code.
e. We update and offer new images on a regular basis to keep the brand fresh. Please check regularly for new images and updates on current campaigns.
f. Price changes may affect products or services, so you should not display our prices on your site.
g. Your email campaigns and marketing must be conducted in accordance with the law. You must not engage in fraudulent, illegal, overly aggressive, or questionable sales or marketing methods. Referrals obtained from activities in breach of this paragraph will not qualify for commission and may result in further action from us.
h. Be transparent that you are gaining financially by referring us/using your affiliate link and discount codes. State clearly that you are getting a commission. You can describe the commission as small … even say you will get a cup of coffee if they complete their purchase … but you must disclose that you have a financial interest in the customer’s purchase by using the word “commission”.
i. We value you as an affiliate partner and welcome you into our affiliate community. But you must not give anyone the impression that you speak for us or are entitled to say what our products and services will or will not do for them.
j. If you are a customer and using our products or services, you can tell your community what this has done for you, and we would welcome your testimonial. But you must not suggest that you develop our services, nor that you are part of our business.
k. If we ask, you must let us see your campaigns that refer to our products, brand, or trademark.
9. REFERRAL COMMISSIONS
a. To qualify for commission, the customer must click your referral link to our shopping cart and make their purchase within the Commission Period, or, if you have been allocated a discount code, the customer must use your discount code at our checkout.
b. If the customer arrives and doesn’t buy and then comes back via another affiliate’s link or uses that affiliate’s discount code, the commission will be credited to the most recent affiliate.
c. We will only pay commissions on links that are automatically tracked and reported by our systems. There is no manual override.
d. If our prices are inclusive of VAT, qualifying revenue for calculating your commission is the ex-VAT value of referred sales.
e. Your default commission rate is set out in your Account. You can check this by logging in to your Account. It is applied to your qualifying revenue.
f. Some products and promotions have individual commission rates which may be higher or lower than your usual commission rate. The product commission rate will override your commission rate.
g. Commission will be credited to your Account once the customer’s credit card payment clears. It is rare we have to refund a customer, but any refunded sales will result in commission being deducted from your Account. Refunds are entirely at our discretion.
h. A summary of sign-ups and statement of commissions is available to you by logging into your Account. You can also set your Account to notify you of each referral. These notifications may not tally with your commission if the credit card transaction is not successfully completed or if there is a charge back or refund.
i. Customer payments refunded or payments charged-back due to credit card fraud do not qualify for commission.
j. We may delay crediting of commissions subject to risk analysis considerations and Anti-Money Laundering procedures.
k. If your chargeback/ refund rate is higher than our average, this may also trigger termination or suspension of your Account.
a. Accrued commissions are only queued for payment once your unpaid commission is £50 or more. We pay approximately once a month via PayPal. If you are sending us individual customers rather than business to business ones the payments may be delayed to allow for statutory cancellation periods.
b. We reserve the right to change our standard method of payment.
c. The amount you receive will be net of: -
- commission on refunds and charge-backs;
- failed transactions; and
- the PayPal or equivalent charges for your transaction; and
- any withholding we are entitled to make under the terms of this agreement; and
- any withholding we are required to make by law.